Refund policy
At Fumi Frog, every piece is made with your little one's comfort in mind. If something isn't quite right, we're happy to help.
Return Window
You may request a return or exchange within 7 days of delivery. To be eligible, items must be unused, unwashed, with all original tags attached and in the original packaging.
How to Start a Return
Email us at contact@fumifrog.com with your order number and the reason for return. We'll arrange a reverse pickup through our courier partner wherever serviceable. If reverse pickup isn't available at your pincode, we'll guide you on self-shipping the item back to us.
Exchanges
Need a different size? Size exchanges are free of charge (subject to stock availability). Just let us know within 7 days of delivery and we'll arrange the swap.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are processed to your original payment method within 5–7 business days.
Non-Returnable Items
- Items purchased on clearance or marked "Final Sale"
- Innerwear, socks, and accessories, for hygiene reasons
- Items that have been washed, worn, or damaged after delivery
- Items without original tags or packaging
Damaged or Wrong Items
Received a damaged, defective, or incorrect item? Contact us within 48 hours of delivery with photos, and we'll send a replacement or issue a full refund — including any shipping charges — at no cost to you.
Order Cancellations
Orders can be cancelled free of charge before they are shipped. Once shipped, the standard return process applies.
Questions? Write to us anytime at contact@fumifrog.com
